Fix “COM Surrogate has stopped working” issue

Every now and then, while trying to open a folder containing video files, you might encounter an error like this: “COM Surrogate has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available”. The message, apart from being irritating and preventing you from opening any video files, won’t disappear even after having closed the folder. The cause of this error message is due to the fact that you are using a software to watch videos which has not been updated or it is not compatible with Windows Vista. There are a lot of tricks and hacks to solve this issue, some of them will work for you while other won’t. Find out which one is the right solution to solve the problem.

First Method

  1. Click Start.
  2. In the Search Box type CMD
  3. Right click on the Command Prompt icon.
  4. Click Run as Administrator.
  5. In the Command Prompt black window type: regsvr32 %windir%/System32/vbscript.dll and hit Enter.
  6. The system will return with the following message: DLL Register Server in C:WindowsSystem32/vbscript.dll has been successful.
  7. Now click Start.
  8. Click Computer on the right.
  9. Click Folder and Search.
  10. Click the View tab.
  11. Tick Always show icons never thumbnails.


Second Method

Another easier solution is to upgrade your programs such as: Nero and Divx. Anyway sometimes even after having updated those software the issue could persist. If that’s your case try this trick:

  1. Rename C:Program FilesCommon to
  2. Rename to NeVideoHD.bakup

Third Method

The ffdshow codec pack has been known as one of the reasons that causes the COM Surrogate error. In this case just try to update it here:

Fourth Method

Update all of your codecs to the latest version here. As a matter of fact it has been reported that the COM issue just disappears after having installed the above download.

Fifth Method

Just upgrade all of your software used to watch videos.


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One Comment

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